Remarkable Communication Skills by Pamela Jett with Course NotesWhen a difficult person or situation arises, many of us don't know what to say, or how to handle it. We allow ourselves to react rather than respond effectively. From now on, you'll be armed with powerful tools and tactics for gracefully handling any situation, no matter how difficult or challenging it might be. Using her unique blend of humor and real world application, communication skills expert Pamela Jett will share what everyone ought to know