PoliteBy: Louise Mullany A fresh and fascinating look at politeness and the important role it plays in our work, relationships and lives, from professor and pioneer of Politeness Theory, Louise Mullany 'Fascinating and insightful. I'm grateful to have read it, and pleased to have learnt so much in the process. I would politely encourage you to do the same.' Jon McGregor 'Absorbing you'll be left feeling empowered to use politeness to your advantage.'